212.967.9613 x105 | 
Panvidea Support
Panvidea offers phone and email support to ensure that our customers’ digital media operations are a success. Support engineers are available around the clock to work with customers.
support@panvidea.com
+1 (212) 967-9613, option #2.
Panvidea Support Levels
Panvidea offer several levels of support for our customers. Compare our options and choose the one that works best for your needs.
| Basic | Silver | Gold |
| Eastern business hours | Phone | Phone |
| 1 business day response | Eastern business hours | 24×7 |
| 1 business day | 1 hour response time | |
| Basic Consulting | Silver Consulting | |
| Bug escalation |
Consulting
If your support needs require a more hands on approach, both our Silver and Gold support packages include built-in consultative support packages. You can also upgrade your consulting support as needed.
| Basic | Silver | Gold | |
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| Profiles |  |
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| Monitoring | |
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| Workflow Integrity Check | *Call | *Call | *Call |
| On Site | *Call | *Call | *Call |
| Annual Incidents | 5 | 10 | 20 |
